Privacy Policy

1. Company Information

Eir Is Real, Inc.

8 The Green Suite A
Dover, Delaware 19901
United States

Email: hello@eirtests.com

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, and password
• Payment Information: Billing details processed securely through third-party payment processors
• Application Data: URLs, application credentials, and configuration settings you provide for testing
• Communications: Messages you send us through support, demo requests, or feedback forms

2.2 Information We Collect Automatically

• Usage Data: How you interact with our Service, features used, test runs executed
• Technical Data: IP address, browser type, device information, operating system
• Log Data: Server logs, error reports, and performance metrics
• Cookies: Session identifiers and preferences (see Section 8)

2.3 Information from Your Application

Our AI engine (Aether) automatically explores your web applications to generate tests. During this process, we may collect screenshots, DOM structures, network requests, and application behavior patterns necessary to generate accurate test suites.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Generate AI-powered test suites and Playwright code
• Process payments and maintain billing records
• Communicate with you about the Service, updates, and promotional offers
• Provide customer support and respond to inquiries
• Monitor and analyze usage patterns to improve our AI models
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service
• Develop new features and products (EirSights, EirGen, EirSecure)

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

Third-party vendors who provide services on our behalf, including hosting, payment processing, analytics, customer support, and email delivery. These providers are bound by confidentiality obligations and may only use your information to perform services for us.

4.2 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. Specifically:

• Account Data: Retained while your account is active and for 90 days after deletion
• Test Data: Generated tests and Playwright code are retained per your subscription plan
• Usage Logs: Retained for up to 2 years for analytics and service improvement
• Payment Records: Retained for 7 years for tax and accounting purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

Request a copy of your personal information in a structured, machine-readable format.

7.2 Correction

Update or correct inaccurate information through your account settings or by contacting us.

7.3 Deletion

Request deletion of your personal information, subject to legal retention requirements.

7.4 Opt-Out

Unsubscribe from marketing emails using the link in any promotional message. Note that you will still receive transactional emails related to your account.

To exercise these rights, contact us at hello@eirtests.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for authentication and core Service functionality
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though disabling certain cookies may limit Service functionality.

9. Third-Party Services

Our Service may contain links to third-party websites and integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Note: The Playwright code we generate is yours to own and use. Any tests you run locally or in your CI/CD pipeline are subject to your own privacy practices and those of your infrastructure providers.

10. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have different data protection laws than your country. By using the Service, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

11. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: hello@eirtests.com

Mail:
Eir Is Real, Inc.
8 The Green Suite A
Dover, DE 19901
United States